1: Where do you ship diamonds?

We ship diamonds to the U.S., Canada, and internationally. We deliver to your home, business, APO, or nearest UPS location.

 Regarding deliveries to USA: customs taxes may vary, depending upon the nature of the item and the province you are having the item shipped to. For example, purchasing a loose diamond will not incur a customs tax, whereas a diamond engagement ring, diamond earrings or a diamond pendant will incur a customs tax from anywhere between 5% and 8.5%. Other than GST/PST/HST, there are no additional import duties for orders shipped to USA.

 Before having an item shipped to USA, please learn more about the exact taxes abd rates you may be subject to pay.

2: What is the cost of shipping?

Gendoras Box provides fast, free shipping on all order destinations, regardless of order amount.

3: I'd like to place an international order. Do I pay customs fees to Gendoras Box or to the shipping carrier?

Currently, Gendoras Box is not collecting taxes on your behalf. In order to facilitate a more seamless delivery of your order, all taxes, duties, and VAT are estimated during the checkout process but not applied to your order total. The tax amount should be paid to UPS or your broker upon delivery.

4: Can I ship to an address that is different from my billing address?

Yes.

5: Can I send my order to a pick-up location instead of a chosen address?

Yes. For all domestic shipping and international orders over $500 USD, you may choose to pick up your order at a UPS location instead of receiving your Gendoras Box package at a selected address.

This option can be requested at checkout and is currently only available in the Canada.

6: Do you ship to military APO's?

Yes. We will gladly mail your purchase to any military APO using the US Postal Service Registered Mail. Registered mail shipments are fully insured and can take up to three weeks for delivery, so order early!

7: How long after I order will my item be shipped?

All domestic shipping and international orders over $500 USD are done via a chosen carrier.

Loose diamonds are shipped 1-7 days after payment to allow time for proper inspection by our gemologists. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of that item.

8: Are you a "drop-shipper"?

Every item sold by Gendoras Box is inspected by our quality control department prior to shipment to ensure care and satisfaction.

9: What if I need an item sooner than the date listed on the website?

Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.

10: Are your shipments secure?

Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

11: What if my jewelry gets lost during shipment?

Gendoras Box takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.